AT&T never sends you the reward card as promised? This article provides everything you need to know about how to get your money back from AT&T. AT&T, like any other cable/mobile phone service companies, promotes their service by promising you a reward card when you make the purchase, and then ask you to redeem after a certain time. For example, AT&T offered to give me a $300 reward card when I signed up their Fiber internet service in April 2022. However, no reward card or any instructions regarding redeeming reward card was ever send to me. Here are what you need to do: 1. Keep records when you place the order. When you purchase your phones or internet service online, do print out your order confirmation page showing that the promotion is applied to your order. If you chat with an agent, and that agent helps place the order for you, SAVE and PRINT a copy of the chat transcript. You want to have the agent confirm your order qualifies for the promotion